New MONOPOLY™ Casino Launch in the US
Bally’s is thrilled to introduce MONOPOLY™ Casino to New Jersey for the very first time! This launch is especially exciting because the legendary MONOPOLY™ board game was inspired by the iconic New Jersey shore destination, Atlantic City. Bally’s Atlantic City Casino Resort, situated on the famous MONOPOLY™ landmarks, Boardwalk and Park Place, has been a cherished destination for over 40 years, making New Jersey the perfect place for this app to call home.
We're delighted to announce that the Virgin Casino app, which has been operated by Gamesys, a Bally’s Corporation Company, has been rebranded as MONOPOLY™ Casino. Current Virgin Casino players will enjoy a smooth transition, with their account details and login credentials seamlessly carried over to the new app. To dive into the fun, simply download the MONOPOLY™ Casino app, log in, and start playing!
MONOPOLY™ Casino will feature a fantastic and extensive array of games, including all your favorites from Virgin Casino, plus a selection of MONOPOLY™-themed slots and the exciting MONOPOLY™ Rewards program to enhance your gaming adventure. Get ready for a thrilling experience in the casino of your dreams!
MONOPOLY™ CASINO FAQ
We’re committed to making your transition to MONOPOLY™ Casino as smooth as possible.
We understand you might have questions, and we want to address them thoroughly. Please check out the answers to some common questions that we believe will be most helpful to you.
How do I know if I already have an account on MONOPOLY™ Casino?
To see if you have an account and access it, you can easily visit the site or use the app and enter your credentials as usual.
How do I log into my account?
Logging into your account with our new app and website is both fast and easy. Simply download the app from the iOS App Store or Google Play Store, or visit our website and follow these steps:
- Click “Log In” at the top right corner.
- Enter your credentials and password.
- Review and accept the Terms & Conditions.
Once you’ve accepted, you’re all set to explore the new site!
If you run into any issues or need assistance, feel free to contact our 24/7 Customer Support live chat team. We’re here to make your transition as smooth as possible.
How do I obtain my W2G forms from Virgin Casino?
To obtain all of your applicable W2G forms, please reach out to our Customer Service team, available 24/7 via live chat. Our representatives are ready to assist you with any requests or questions you may have regarding your forms. Simply contact us through the live chat feature, and we will ensure that you receive the necessary documentation promptly and efficiently.
Will my transaction histories be kept after the transition?
No, unfortunately, transaction histories won't be available automatically. If you need your transaction history, you'll need to reach out to our Customer Service 24/7 live chat for assistance. We're here to help with any requests or concerns.
Are my bank details still safe?
Yes, absolutely. Please rest assured that any data that was related to Virgin Casino, which is required to be retained by law, is stored here with the highest level of security. This data is protected on an encrypted server, ensuring that your information remains safe and confidential. We take the security and privacy of your data very seriously and adhere to stringent measures to safeguard it at all times.
What has happened to my money? Were my funds transferred over automatically?
Your account balance was automatically transferred from Virgin to MONOPOLY™ Casino. You can log in and view your balance as usual. We’re committed to ensuring a smooth transition so you can continue enjoying uninterrupted access to your account.
Can still I transact at the Cage?
Yes, you are still able to make deposits and withdrawals at the Bally’s Atlantic City Cage. To ensure a smooth experience, please take the time to review the procedures for both Cage Withdrawals and First Time Cage Withdrawals within the help center. Familiarizing yourself with these procedures will help you navigate the process efficiently and ensure that all transactions are handled correctly. If you have any questions or need further assistance, don’t hesitate to reach out for support.
Have my recent withdrawals and/or deposits been affected?
There’s no need to worry—your recent withdrawals and deposits have not been affected. Standard processing times for withdrawals will continue as usual, depending on the method you’ve selected.
Have my existing payment/withdrawal methods been transferred over automatically?
You can be confident that your payment and withdrawal details have automatically been transferred to the new system without any action required on your part.
Do I need to re-verify my identity or location?
Not at all! Your account details remain securely stored and protected. When you first log in to the MONOPOLY™ Casino app or website, review and accept the updated Terms and Conditions. After downloading the new app, grant location permissions to regain full access.
Will there be changes to Responsible Gaming controls with the transitions?
We’re committed to making your transition to the new platform as seamless as possible, and we want to keep you informed about some changes that may impact your account limits. If you had set limits on our previous platform, please note that these might be adjusted due to differences in how the new system manages them. This could include changes to how limits reset and how deposit controls work.
We understand that these adjustments may affect your gameplay, and we’re here to help you navigate this transition. Our priority is to support responsible gaming, and we’re dedicated to providing you with the best tools and resources to manage your gaming experience effectively.
To learn more about the new features and how they can help you stay in control, as well as to understand the updated approach to Responsible Gaming, please visit the dedicated Responsible Gaming page for detailed information.
If you have any questions or need additional support, our Customer Service team is here for you around the clock! You can reach out to us 24/7 via live chat. We’re always ready to assist you with any inquiries you may have and ensure that you have the support you need. Your satisfaction and responsible gaming experience are our top priorities!
What if I've self-excluded?
If you’ve previously self-excluded from Virgin Casino online, this exclusion remains in effect. It will continue to be enforced through state regulations, ensuring your responsible gaming measures are upheld without interruption.
What has happened to my bonus funds?
Don’t worry! Your Bonus Money* has been preserved and transferred during the transition. You can view your updated balance on the site and continue enjoying your games without interruptions. We’re committed to making this transition smooth and ensuring a positive experience.
Is my recent gameplay reflected?
Yes, recent games, cash winnings, and bonuses have transferred over, so you can continue enjoying your credits without interruption.
If you have any questions regarding any of the above, or need assistance with anything else, please contact our 27/7 Customer Service live chat support. We are here to help and ensure a seamless transition.